Troubleshooting for Set Up Custom Clock In Locations
A custom clock in location is listed only while the person is inside its geofence. Outside it, the location is not shown at all, rather than shown as out of range.
Causes
They are outside the geofence
How to tell: in Settings > Custom Clock In Locations, look at the circle on the location's map. Ask where the person is standing. Phone positions can be out by tens of metres, more so indoors or between tall buildings.
Fix: if the circle is too small for the site, click Edit, increase the Geofence Radius (meters) and click Update.
The pin is in the wrong place
How to tell: the pin on the location's map is not on the site, for example at the other end of an industrial estate.
Fix: click Edit, then Adjust Pin, drag the pin to the right spot and click Save Pin. See Set Up Custom Clock In Locations.
The location has no coordinates
How to tell: the location has no Geocoded badge and shows No coordinates available where its map should be.
Fix: click Edit, enter a Postcode plus a Street or a City, and click Update.
Location access is turned off on their device
How to tell: the location is correct and the person is standing in it, but no nearby locations appear at all.
Fix: the person allows Trades Panel to use their location, in their browser's site settings on a computer or in their phone's settings for the app.
Still stuck?
Contact Trades Panel support.
Related articles
- Set Up Custom Clock In Locations - adding locations, the radius and moving the pin
- See Who Is Clocked In Right Now - every location and its geofence on one map